When you engage with a pest control company to carry out services, you put your trust in that company to carry out a good job.
Abate Pest Management commenced work with a new regular contracted domestic customer in November. We assigned our service technician Sam Bogan to make a number of scheduled regular service visits and to carry out any treatments, advice and proofing required.
This week we received a lovely written testimonial from our customer who is very pleased with the service carried out.
Dear Abate Team,
I wanted to write and thank you for your excellent service, especially now during these challenging times. We are relatively new customers, since November, but wanted to say how impressed we are with your service.
Sam is our technician – he is such a dear man, so polite, respectful, and tremendously helpful. He is always ‘on it’ when he comes and is keeping our rat problem in control.
I have learned a lot about rats from talking to him, which makes his work even more successful if the customer better understands how to control a rat problem.
I particularly like the way your system focuses on toxic bait when the situation calls for it, and then falls back to non-toxic bait as a signaller of activity returning. Each time Sam comes, he takes the time at the end of the visit to update me on where we are, and what strategy is next.
I feel very confident in your services and am particularly impressed how you have continued the service in such a seamless way, given the COVID situation.
So I thought I would write you all this note to say thank you. Please pass my thanks particularly to Sam – you are lucky to have such a professional, efficient and caring person on your team. And his attention to protecting wildlife and our pets is really impressive. So far, no problems with cats and dogs – long may that last.
Jon Blake, MD of Abate said “I want to say well done to Sam for his professional approach to the work he carries out. Pest control is not the most glamourous job, but it is important as pests can be both a nuisance and a danger to health. To receive a testimonial like this is a testament to the quality standards we abide by. Carrying out work throughout the coronavirus pandemic has been very testing, but as essential keyworkers, we continue to provide the services to many commercial and domestic customers. I am very proud of all the team.”
If you need any help or assistance with pest control, please give us a call on 0800 980 9767.