All returns are at your own expense except where your purchase is deemed faulty.
When faulty items have been returned to us, we will refund you the cost of postage in full or we will send a courier to pick up the items.
Damage in Transit
For items delivered via Courier, they must be opened and checked before signing for delivery. Once the delivery is signed for, you have signed to acknowledge that the parcel is in good condition, DO NOT SIGN for the parcel if any of the items purchased are damaged.
For items delivered via Royal Mail, we must be notified in writing (via email) within 3 days of receipt of the delivery.
We will replace the damaged item, except where a replacement cannot be obtained, and we will offer you either a full refund or an alternative product.
Cancelling an Order
You may cancel your order at any point prior to the goods been dispatched. Please contact us before cancelling to ensure your order has not been shipped.
All Items can be returned at our discretion for a full refund less postage and packaging, please email for more details on a particular item.
Please note products costing over £100 will incur a re-stocking fee of 10% of the total sales price.
Delivery on all items is from 1-10 days within UK Mainland ONLY, we will aim to deliver the items as soon as possible, some larger items may take longer as they are special orders, delivery will be by Royal Mail or Courier, should you need any assistance please contact us.